# Making complex freight logistics easier to navigate

TRIS helps freight forwarders manage goods moving worldwide. I supported Intris in making this complex logistics application more usable and mobile-oriented during its Oracle-based rewrite.

**Product Type:** Freight forwarding software  
**Industry:** Logistics & transport  
**Timeframe:** 2015–2017  
**Role:** Product strategy, UX & UI design

**Scope:** User research & stakeholder alignment, Product strategy & information architecture, Axure prototyping, Oracle Alta UI alignment, A/B testing with key users, UI assets & development support

![Intris TRIS freight management interface displayed on a desktop monitor against a pale green background.](https://www.superflow.design/_astro/intris1.CSbDcWBf.webp)

## The challenge.

Freight software spans transport modes, customs, finance and country-specific requirements. Its complexity can overwhelm newcomers, while established users may resist changes to familiar workflows.

## The key decision.

I worked with product owners to understand users and prioritise features. Axure prototypes followed Oracle Alta UI principles and were reviewed early with business teams, developers and Oracle specialists for feasibility.

## The rejected option & why.

A new UI framework alone could not resolve the application’s structural complexity. The work also addressed workflows and feature priorities through research and iterative prototyping.

## The outcome.

Over three years, stakeholders aligned around the changes. An external group of around ten transport-sector users tested prototypes, and feedback informed designs used in two-week development sprints.

## Supporting images

![Intris overview showing the progression from earlier software screens and wireframes to redesigned interfaces.](https://www.superflow.design/_astro/intris2.DAEDny78.webp)

![Intris TRIS interface shown on a tablet with logistics forms and data panels.](https://www.superflow.design/_astro/intris3.C69SfCDm.webp)

![Hand-drawn Intris logistics interface wireframe with navigation tabs, transport entries and data fields.](https://www.superflow.design/_astro/intris4.C9p26xQj.webp)

![Intris TRIS freight management interface displayed on a laptop.](https://www.superflow.design/_astro/intris9.BKWxlvgd.webp)

## The final verdict.

Understanding logistics operations was essential to useful design decisions. Iterative prototypes connected user feedback, technical constraints and implementation, with design assets supporting development.

## Facing the same challenges?

Every case here came down to one decision that was hard to undo. Book a free sparring session: I’ll look at your product and tell you which decision matters most right now.

[Book a free sparring session](/contact)

## Facing something similar? Book a free sparring session.

[Book a free sparring session](https://www.superflow.design/contact)